Technology is ever changing, increasingly complex and plays a very important role in your business. When systems are down or the service is unavailable to your users, your business will suffer.  Therefore, your Help Desk plays a critical role in making sure all your employees are productive, and your organisation is getting the return you expect from your technology investments.

  • Proactively monitoring and managing your technology implementation,

This means we can provide a monitoring service 24/7 of the key components of your software and infrastructure also providing the ability to alert others on trends that may result in progress. This can be as simple as monitoring disk space capacity to monitoring all services on a large SAP ERP application.

Maintenance of all technology plays a vital role in ensuring and minimising the risk of systems failure. Whilst we or any company would try to ensure all avenues have been looked into reducing this risk the risk remains present all the same. Therefore, we would be recommending backup solutions suitable for the size and demand of your business incorporating the estimated growth of any company.

  • Asset management service

Your computer equipment constitutes a sizeable investment for you or any organisation. Therefore, it requires tracking and management ensuring that it is used to its optimum whilst maintaining its warranty and scheduled maintenance. As part of our service, we track each and every technology assets ensuring it is being utilised to its full potential. We can also ensure that whilst providing this service its warranty remains valid for its given period of time.

  • Budget management advice/support with ICT Coordinator and Finance.

All businesses require an IT management service. This service will allow us to help plan your budget to ensure that your technology equipment remains up to date reducing the risk of any unplanned systems failure resulting in costly and unexpected bills. By monitoring your technology, we can plan appropriate budgets to allow for the upgrading of the obsolete systems throughout the financial year.

Budget management also includes the headcount cost relating to technology and software/software licensing agreements being used.